Category: Customer Management

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7 Steps to a Great Customer Experience

by Adrian Fadini, Founder at TradesFormation Ensuring that your customers have a great experience every time th...

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Handling No-Shows and Cancellations

Creating Policies for No-Shows and Cancellations

No-shows. Last-minute cancellations. Blow-offs. Whether you’re an electrical contractor, a roofer, a handyman,...

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4 Data Points that Reveal Contracting Business Red Flags

Guest Post By Dustin Stelzer, Electrician U It’s easy to get caught in the daily grind and overlook the small detai...

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5 Areas of Your Business to Track – And How to Do It

The success of your business is almost entirely based on data. This might seem obvious in some situations: The more le...

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customer expectations

5 Ways Contractors Can Exceed Customer Expectations in 2019

Last year, Inc.com published a great article by Yoav Vilner on gearing up to exceed customer expectations in 2018. ...

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Hiring a Virtual Assistant

What to Look for When Hiring a Virtual Assistant

*** Note: This is a guest post from Pink Callers, an administrative support solution that assigns remote office staff to...

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